开发者:上海品职教育科技有限公司 隐私政策详情

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汤米露 · 2020年10月05日

问一道题:NO.PZ2018091705000103

问题如下:


The bank sends a client satisfaction survey to Njau. In response to questions about Açor’s soft skills and technical skills, Njau responds with the following comments:

Comment 1 Açor constructed a portfolio that is appropriate for my unique situation.

Comment 2 Açor spoke to me in my own regional language throughout the meeting.

Comment 3 Açor educated me about how my investments perform and affect my portfolio.

Which comment in Njau’s response to the client satisfaction survey best describes a soft skill exhibited by Açor?

选项:

A.

Comment 1 

B.

Comment 2

C.

Comment 3

解释:

 C is correct. Açor’s ability to effectively educate Njau by showing Njau how her investments perform and affect her portfolio is a soft skill. Soft skills involve interpersonal relationships and include communication skills, social skills, education and coaching skills, and business development and sales skills.

如果comment 2 去除了regional languange的话,是不是就对了?

2 个答案

王暄_品职助教 · 2020年10月10日

这属于technical skill,看下图讲义:

王暄_品职助教 · 2020年10月07日

嗨,爱思考的PZer你好:


去了regional language,这句话是Açor spoke to me  throughout the meeting. 这不算soft skill,我就是最基本的交流。

如果这句话改成Açor spoke to me  throughout the meeting with strong communication skill,那算是有良好的沟通能力,那可以算soft skill。如果文中项表达的是这种良好的沟通的能力,一定会强调的。


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努力的时光都是限量版,加油!


汤米露 · 2020年10月10日

"speak to me in my own language",我的理解是用能听得懂的话在和客户交流,从这从意义上我觉得应该是 soft skill啊。