NO.PZ2018091705000103
问题如下:
The bank sends a client satisfaction survey to Njau. In response to questions about Açor’s soft skills and technical skills, Njau responds with the following comments:
Comment 1 Açor constructed a portfolio that is appropriate for my unique situation.
Comment 2 Açor spoke to me in my own regional language throughout the meeting.
Comment 3 Açor educated me about how my investments perform and affect my portfolio.
Which comment in Njau’s response to the client satisfaction survey best describes a soft skill exhibited by Açor?
选项:
A.
Comment 1
B.
Comment 2
C.
Comment 3
解释:
C is correct. Açor’s ability to effectively educate Njau by showing Njau how her investments perform and affect her portfolio is a soft skill. Soft skills involve interpersonal relationships and include communication skills, social skills, education and coaching skills, and business development and sales skills.
如果不是当地语言,是第二种语言算哪种skill?